Privacy Policy

Information We Collect

Information You Provide

When you request a free estimate through our website, we collect:

• Contact Information: Your name, phone number, and ZIP code
• Appliance Details: The type of appliance and problem description
• Property Information: Your location to match you with local technicians
• Communication Records: Details of your conversations with our technicians

Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Information: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on pages, and interaction with website features
• Location Data: General location information based on your IP address

How We Use Your Information

Primary Services

We use your information to:

• Connect you with qualified local appliance repair technicians
• Facilitate free phone estimate and repair estimates
• Schedule service appointments when requested
• Provide customer support and follow-up communication

Service Improvement

We also use your information to:

• Improve our website functionality and user experience
• Analyze service usage patterns and customer satisfaction
• Develop new features and services
• Ensure quality control and technician performance

Information Sharing

With Repair Technicians

We share necessary information with local repair technicians including your name, phone number, location, and appliance problem details to facilitate your free estimate and potential repair service.

With Service Providers

We may share information with trusted third-party service providers who help us operate our business:

• Communication Services: To facilitate phone calls and messaging
• Analytics Providers: To understand website usage and improve our services
• Payment Processors: If you choose to pay for services through our platform
• Customer Support Tools: To provide better customer service

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to protect the safety of our users and the public.

Cookies & Tracking

Cookies We Use

Our website uses cookies to:

• Essential Cookies: Enable basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and improve your experience

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

Data Security

Protection Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls and monitoring
• Regular security assessments and updates
• Employee training on data protection practices

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, this means:

• Contact information: 3 years after last service interaction
• Service records: 7 years for warranty and legal purposes
• Website analytics: 2 years maximum

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your information in a portable format

To exercise these rights, contact us at support@estimatemyfix.com or use the contact information provided below.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "last modified" date at the top of this policy
• Sending email notifications for material changes (if you've provided your email)

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

This privacy policy is effective as of March 2026 and governs your use of EstimateMyFix services.